How to Report a Fake Trustpilot Review (2026 Guide)

Trustpilot is built on authentic customer feedback, but fake reviews can undermine your business reputation. Whether from competitors or fraudsters, knowing how to identify and report fake Trustpilot reviews is crucial for maintaining an accurate online presence.

Struggling with fake Trustpilot reviews? Get professional help with Trustpilot review removal.

Signs of a Fake Trustpilot Review

No transaction history: Reviewer never purchased from your business
Generic content: Vague language that lacks specific details
Suspicious patterns: Multiple similar reviews posted in short timeframe
New accounts: Profiles with only one or two reviews
Impossible claims: Details that don't match your business operations

Step-by-Step Guide to Reporting

Step 1: Claim Your Business Profile

Before reporting reviews, ensure you've claimed your Trustpilot business profile. Log in to business.trustpilot.com and verify your company ownership.

Step 2: Navigate to the Review

Find the fake review in your business dashboard. Click on the specific review to access detailed options.

Step 3: Click "Report Review"

Select the "Report" or flag icon next to the review. This opens Trustpilot's reporting interface.

Step 4: Select Violation Type

Choose the most appropriate category:

• No buying experience: Reviewer never purchased from you
• Fake review: Content appears fraudulent
• Conflict of interest: Competitor or affiliate posting
• Offensive content: Contains profanity or threats

Step 5: Provide Evidence

Trustpilot requires documentation to support your claim:

• Order history showing no transaction
• Customer database records
• Email correspondence (or lack thereof)
• Payment processor records
• Shipping records proving no delivery

Step 6: Write Detailed Explanation

In the description field, clearly explain why the review is fake. Be specific and reference your evidence. Trustpilot's team will review your submission more thoroughly with detailed explanations.

Step 7: Submit and Monitor

Submit your report and monitor your email for updates from Trustpilot. They typically respond within 3-5 business days.

Trustpilot's Verification Process

After you report a review, Trustpilot follows a multi-step verification process:

Initial Review (1-2 days)

Automated systems scan for obvious policy violations and patterns consistent with fake reviews.

Human Investigation (2-3 days)

Compliance team members review your evidence and evaluate the reviewer's history and patterns.

Reviewer Contact (if needed)

Trustpilot may reach out to the reviewer to verify their purchase or experience.

Final Decision

You'll receive notification of the outcome, and the review will be removed if it violates policies.

Important: Trustpilot takes review authenticity seriously. They investigate thoroughly before removing content, which may take longer than other platforms.

What Evidence Trustpilot Accepts

Trustpilot requires concrete proof that a review is fake. The strongest evidence includes:

Transaction records: Complete order history showing the reviewer never purchased
Email searches: Proof the reviewer's email isn't in your customer database
Payment processor data: Screenshots from Stripe, PayPal, etc.
Date inconsistencies: Review dates that predate your business operations

If Trustpilot Rejects Your Report

If your initial report is unsuccessful:

• Request reconsideration: Ask Trustpilot to review the case again with additional evidence
• Strengthen your evidence: Gather more comprehensive documentation
• Respond professionally: Post a public response explaining the review is fraudulent
• Contact legal team: For persistent fake reviews, consider legal action
• Get professional help: Review removal specialists understand Trustpilot's processes

Related Resources

Why Choose Professional Help

Trustpilot's verification process is rigorous and time-consuming. Professional review removal services have experience with Trustpilot's specific requirements and can:

• Gather the right type of evidence Trustpilot requires
• Present your case in the most compelling way
• Handle follow-up communications efficiently
• Navigate appeals and reconsideration requests
• Achieve faster results through established relationships

How to Report a Fake Trustpilot Review