How to Flag a Trustpilot Review for Investigation

Flagging a Trustpilot review is the first step in challenging content that violates platform guidelines. Understanding when and how to flag reviews properly can significantly increase your success rate in getting problematic content removed.

When to Flag a Review

• No purchase occurred: Reviewer never bought from your business
• Contains false information: Factual errors about your products or services
• Offensive language: Profanity, threats, or discriminatory content
• Competitor posting: Review from a business rival
• Personal information: Contains private data or contact details

How to Flag a Review

Step 1: Access Your Business Account

Log into your Trustpilot business account at business.trustpilot.com.

Step 2: Locate the Review

Navigate to your reviews section and find the specific review you want to flag.

Step 3: Click the Flag Icon

Select the flag or report icon next to the review to begin the flagging process.

Step 4: Choose Violation Category

Select the most appropriate category that describes the policy violation.

Step 5: Provide Documentation

Upload evidence supporting your claim, such as order records, emails, or transaction history.

Step 6: Submit for Investigation

Complete the form and submit for Trustpilot's compliance team to investigate.

Best Practices for Flagging